Q: How long before I receive my DVD after an event is complete?
A: Most DVDs are ready within 6 weeks of an event.  Most are finished before this time, but due to certain busy times it can sometimes takes up to six weeks before being ready.  If you have questions when videos will be shipped please call us or check the website/facebook for updates.

Q: My DVD is not playing, what can I do?
A: We use a DVD-R format for all DVDs.  Sometimes older and certain DVD players will not accept the DVD-R format.  If this happens to you, please send us an e-mail or give us a call and we will get you a replacement in another DVD format at no charge.

Q: How long do you keep footage filmed at events?
A: We hold a Master DVD of all events.  Our archive goes back to our first event filmed in 1995.

Q: How far will you travel for a video shoot?
A: We will travel anywhere you would like (cost may incur for travel outside the Central Texas area).  We do have passports so we can travel anywhere in the world to film.

Q: Can I preview my video online or at your office?
A: We do sometimes put up highlight videos of current events as we are editing. We do not post online the full video footage from an event. If you would like to see or review any footage, you may call and make an appointment for us to go over any video in our office.  We also use a www.WeTransfer.com for our business clients to transfer video online for your review if need be.

Q: Can I buy the Raw Video Footage from an event or wedding?
A: Yes you may.  We normally only keep the Raw Footage for up to a year before purging the raw footage tapes from our hardrives.  Cost varies on how much footage we obtained.

Q: Do you provide a PAL format if needed?
A: Yes, we do provide a PAL format. Please contact us for more information.

Q: Do you offer photography services?
A: We are a video production company and focus mainly on videography. We work close with Aaron at PhotographybyAJ (portraits, weddings, events) | WTXmedia (commercial photography) | DanceStudioPhotography (dance photography). Please contact him for more information about his services. 254-307-7056 | aaron@photographybyaj.com

If you have any questions that are not listed above please call or e-mail us.



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